Giftr - Privacy Policy

Last Updated: 08 Jun 2025

This Privacy Policy explains how The Samovar Collective Pte. Ltd. ("we," "us," or "our"), a company incorporated in Singapore [UEN: 202448001W], collects, uses, discloses, and safeguards your personal data when you use the Giftr mobile application and related services (the "App"). By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name, email address, phone number

  • Account credentials (if registered)

  • Gift recipient names and contact details

b. Payment Information

  • Billing address and transaction details (handled by third-party payment processors such as Apple, Google, or Stripe — we do not store full card details)

c. Usage Data

  • Device type, operating system, and browser type

  • IP address and location (coarse or approximate)

  • Interactions with the App (e.g., pages viewed, buttons clicked)

d. User Content

  • Custom messages, photos, templates, gift cards shared through the App

2. How We Use Your Information

We use the collected data for the following purposes:

  • To provide, personalize, and improve the App

  • To facilitate gifting, track reminders, and manage subscriptions

  • To communicate with you about updates, offers, and service notifications

  • To provide customer support and resolve issues

  • To conduct analytics and understand usage trends

  • To comply with legal and regulatory obligations

3. Legal Bases for Processing (for EU/UK Users)

We rely on one or more of the following legal bases:

  • Your consent

  • Fulfillment of a contract with you

  • Our legitimate interests in operating and improving the App

  • Compliance with legal obligations

4. Sharing Your Information

We may share your information with:

  • Service providers (e.g., cloud storage, analytics tools, payment processors)

  • Third-party integrations (e.g., Google Calendar, Facebook login)

  • Government or legal authorities where required by law

  • In the context of a merger, acquisition, or asset sale

We do not sell your personal data.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

You may request deletion of your account and data by contacting us at support@giftr.com.sg.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Correct or delete your information

  • Object to or restrict processing

  • Withdraw consent

  • Receive a copy of your data (data portability)

  • File a complaint with a data protection authority

To exercise your rights, contact us at support@giftr.com.sg

7. Data Security

We implement appropriate technical and organizational measures to safeguard your data, including encryption, access controls, and secure cloud storage. However, no system is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your own, including Singapore and regions where our service providers operate. We ensure such transfers comply with applicable legal standards.

9. Children’s Privacy

The App is not intended for users under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children. If we become aware that a child has used the App, we will delete their data promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through the App or via email. Continued use of the App after updates constitutes your acceptance of the revised Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at:
Email: support@giftr.com.sg
Address: 20 CECIL STREET #05-03 PLUS SINGAPORE (049705)